Icon BEST GUITAR CHANNEL
← Home The Shawn Lane Method

Support & Help Center

Official Support for Best Guitar Channel, The Shawn Lane Method, and Interval Matrix Pro

DIRECT SUPPORT

Get in Touch with Our Team

Whether you need assistance with an App Store subscription, have questions about The Shawn Lane Method curriculum on Skool, or need to reschedule a private lesson with Jimmy Hudson, we are here to help. Inquiries are reviewed and answered personally within 24 to 48 hours.

Interval Matrix Pro (iOS & Android)

Subscription management, restoring purchases, bug reports, and instrument suggestions.

Email: intervalmatrixpro@gmail.com

Email App Support

The Shawn Lane Method & Lessons

Skool community access, course materials, video lessons, and 1-on-1 private coaching.

Email: bestguitarchannel@gmail.com

Email Channel Support
KNOWLEDGE BASE

Frequently Asked Questions (FAQ)

1. Interval Matrix Pro App Questions

How does the 3-day free trial work?

Interval Matrix Pro offers a 3-day free trial on both the Apple App Store and Google Play Store. You unlock full access to all 146+ scales, custom fretboards, 88-key piano, and the 12-color matrix. If you cancel prior to the end of the 3 days, your account will not be charged.

How do I restore my purchases or Lifetime license on a new device?

Open Interval Matrix Pro on your iPhone, iPad, or Android device. Tap the Settings icon or open the upgrade screen and select "Restore Purchases". Provided you are signed in with the same Apple ID or Google Play account, your full access will immediately activate.

How do I cancel or modify my app subscription?

All in-app subscriptions and trials are securely managed directly by Apple and Google:

What instruments and tunings are supported?

Interval Matrix Pro visualizes music theory across 4, 5, 6, 7, and 8-string guitars, 4, 5, and 6-string basses, an 88-key piano, violin, viola, cello, double bass, banjo, mandolin, dulcimer, ukulele, and exotic world instruments (sitar, oud, bouzouki, and more). You can define and save custom string counts, tunings, and individual intervals.

2. The Shawn Lane Method & Community

How do I access The Shawn Lane Method on Skool?

The Shawn Lane Method is hosted inside our private interactive community on Skool. You can start with a 7-Day Free Trial at skool.com/shawnlane. Membership includes all video modules, interactive tab downloads, monthly live masterclass coaching sessions, and community feedback.

How do I manage or cancel my Skool membership?

You can manage your membership, update payment details, or cancel your subscription anytime directly inside Skool: click your profile avatar in the upper right corner → Settings → Subscriptions / Billing → Cancel.

Does Sid Wolf offer private guitar lessons?

Yes! Master educator Sid Wolf (former AIM professor with 53 years of teaching experience) provides in-person private guitar lessons in the Metro Atlanta, Georgia area. To discuss scheduling and availability, contact Sid directly at sidwolfband@yahoo.com.

How do I book 1-on-1 private lessons with Jimmy Hudson?

Private online video coaching and fretboard diagnostics with Jimmy Hudson are scheduled through EveryExpert. After booking, you will receive calendar confirmation and a direct video conference link. For lesson preparation or rescheduling inquiries, email bestguitarchannel@gmail.com.

DEVELOPER & LEGAL

Official Developer Information

Brand: Best Guitar Channel

App Developer: JIMMY MICHAEL HUDSON (Apple Developer Program & Google Play Console)

Primary Contact: bestguitarchannel@gmail.com

Technical App Support: intervalmatrixpro@gmail.com

Website: https://bestguitarchannel.com

App Shortlinks: